Terms of service

These terms apply when you or your business use Xenpai. By creating an account you agree to them on behalf of yourself and the business you represent.

The service

Xenpai sets up forms, and what goes around them (storage, emails, approvals, payments and dashboards), from your descriptions. You review each plan before it goes live. We keep improving Xenpai, so features may change over time.

Your account

• You must give accurate details and keep access to your email and sign-in methods secure.
• Workspace owners are responsible for who they invite and for what their team does in Xenpai.
• Tell us straight away if you think someone has accessed your account without permission.

Your forms and your data

• You own your content and the responses you collect. You give us permission to store and process them only to provide Xenpai to you.
• You're responsible for what your forms ask for and how you use the answers, including having a lawful basis to collect them and telling the people who fill them in how their information will be used.
• You can export your data at any time, and delete records and projects.

Acceptable use

You must not use Xenpai to:

• collect passwords, card numbers or other credentials outside Xenpai's payment features;
• impersonate another person or organisation, or mislead people about who is asking for their information;
• send spam, or email people who haven't asked to hear from you;
• collect or share anything unlawful, or anything that infringes someone else's rights;
• interfere with the service, probe it for weaknesses, or try to reach other customers' data.

We may remove forms or suspend accounts that break these rules, to protect the people involved.

Payments

Payments through your forms are processed by Stripe on your own Stripe account, under Stripe's terms. Unless we've agreed otherwise in writing, Xenpai charges a platform fee of 2% of each payment, collected by Stripe when the payment is made. Stripe's own fees apply as well. When you refund a payment in full, Xenpai's fee on it is returned too.

Automated features

Xenpai uses AI to design your setup and, where you use assistants, to check submissions against your rules. These features can make mistakes. Check plans before you deploy them and review what assistants flag. Emails assistants draft are only sent when you approve them, and decisions about the people who apply to you remain yours.

Availability and changes

We work to keep Xenpai available and your data safe, and we back it up every night. The service is provided “as is”, without guarantees that it will always be available or free of errors.

Liability

To the extent the law allows, Xenpai isn't liable for indirect or consequential losses, such as lost profits or lost business, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

Ending your use

You can stop using Xenpai at any time and ask us to delete your account. We may suspend or close accounts that break these terms. Before we close an account for any other reason, we'll give you notice and time to export your data.

Changes to these terms

We may update these terms. If a change is significant, we'll tell you by email or in Xenpai before it takes effect. Continuing to use Xenpai after that means you accept the new terms.

Contact

Questions about these terms: hello@xenpai.app.